If you're in an emergency with your pool and can't get in touch with your technician, you can use this guide to help reduce damages to your pool or property. You can try reaching us by call or text at 435-287-5086, but if we are unavailable, then please refer to this guide for simple solutions.
Warning: Consult with a licensed professional before making significant changes to electricity or gas appliances or fixtures. Turn off all power and gas to your equipment when servicing.
1. My pool is overfilling/Flooding:
What to do:
The first thing you need to do if your pool is flooding is to figure out where the extra water is coming from and stop it. In most cases, pools flood because of heavy rain or a broken autofill. In southern Utah, most pool auto-fills have a manual shut-off valve near the pool or equipment. Typically this autofill shut-off valve is in a round ground box, 8-10" in diameter. The shut-off valve may also be with your sprinkler valves or other irrigation valves. Typically this valve has a blue or red handle and is plumbed into a 3/4"-1" pipe. Find this valve and turn it off. Then, inspect your auto-fill to make sure it stops filling.
2. A pipe is broken, and water is flooding my yard:
What to do:
If you have a visibly broken pipe and water is gushing out over your pool equipment and flooding your yard, you need to find a way to turn off all power to the pool equipment safely. If your pool water level sits higher than your pool equipment, you may need to turn off relevant valves to stop the water flow. Simply put, your pumps move water, and the water will stop moving if you stop your pumps.
3. My pump has stopped working:
What to do:
If your pool pump has stopped working, the first thing to do is check your breakers to make sure none are tripped. You may also need to check the schedule on your pool control system to ensure you have an active schedule.
4. My pool water level is very low:
What to do:
If your pool level is very low, you need to shut down your equipment by powering off all the breakers; otherwise, your pumps may run dry and burn up. As soon as you get things safely powered down, you will need to investigate the source of the leak.
5. My pool cover has flooded:
What to do:
If you find your pool cover flooded after a rain storm, then you can pump the water off into a safe location with a submersible cover pump. If there has been no rain, then you may have a cover leak. Please do not open the cover with excessive amounts of water on it, as this can damage your cover equipment.
6. My chlorine levels are too high:
What to do:
If you find your chlorine levels excessively high, stop adding chlorine, turn off your salt cell (if applicable) and open the cover (if applicable). Next, head to your local pool supply store and find a chlorine reducer. Use a chlorine reducer to bring your levels down to 3 ppm.
7. My spa is flooding/overfilling:
What to do:
If your spa is overfilling, you may have an obstruction in the spillway. In most pools that are designed with an integrated spa, there will be some pipe inlet or spillway where the water from the spa returns to the pool. You need to find this opening; typically, at the usual water level in your spa, there will be an opening right below the coping. Please ensure this opening is clear of debris like garbage, clothing, leaves, or toys. Sometimes, you'll need to find the port in your pool wall where the spa spillway returns to your pool. If this return port has a covering/grate, you may have debris caught behind this cover. Remove the cover and dislodge the debris.
8. My spa has drained into the pool:
What to do:
If your spa has drained into your pool, completely turn off your pumps to avoid cavitation and possible damage from running dry. Next, please look over the valves to ensure your valves are oriented correctly to ensure a return of water to the spa when in spa mode.
9. My pool cover is stuck closed or open:
What to do:
If your pool cover is stuck open, you should inspect your breakers and GFI outlets that are related to your pool equipment. Please don't try to force the cover open or closed, as you will likely cause more harm. In most cases, covers stop working when a GFI outlet has tripped.
10. My water feature has flooded my cover:
What to do:
If your water feature is flooding your pool cover, you need to shut off/disable the pump powering this water feature immediately. Find your cover pump and start pumping the water off your cover. In some climates, pool systems are equipped with freeze protection, which may have triggered your water feature pump to run while the cover was closed. You'll either need to disable the freeze protection on the water feature or winterize the pump.
Ultimately, this is not a guide for repairing the causes of these issues but rather simple suggestions that will help you avoid significant damage to your yard, home, pool, or pool equipment. Please consult a professional before making significant changes to your pool or equipment. Remember that electricity and water do not mix well. Electrocutions can be deadly even at low voltages. Never stand in water while making electrical adjustments, and try to use only one hand while turning off breakers or making electrical adjustments to minimize the risk of electrical current passing through your heart.
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